Shipping Policy

Order Processing

All orders are processed within 3–5 business days after your order is placed. Orders are not processed or shipped on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer the following shipping options for orders within the United States:

Standard Shipping – Paid flat rate via our General shipping profile.
Express Shipping – Paid expedited rate via our General shipping profile.

Delivery times begin after your order has been processed and shipped. We do not guarantee specific delivery dates.

International Shipping

We ship to 27 countries internationally. The following carrier options are available for international orders:

USPS – Carrier-calculated rates at checkout.
DHL Express – Carrier-calculated rates at checkout.

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in your order total and are collected by your local customs authority.

We do not guarantee specific international delivery dates. Delivery times vary by destination and may be affected by customs clearance delays.

Specialty & Weight-Based Shipping

Some products — including items in our Duplium, Hats, and Fulfill Engine, Hats collections — ship under dedicated profiles with weight-based rates. The applicable rate will be calculated and displayed at checkout based on your order weight and destination.

Shipping Confirmation & Tracking

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.